2024年4月3日，新加坡內政部兼國家發展部政務部長費紹爾副教授在國會上發表了關於人工智慧語音克隆騙局的數量趨勢的發言。
以下內容為新加坡眼根據國會英文資料翻譯整理：
嚴燕松議員問：
（a）新加坡是否有人工智慧語音克隆詐騙案件數量增加的趨勢？
（b）今年到目前為止，這類詐騙案件發生了多少起？
（c）政府如何應對這些類型的詐騙，包括執法、公眾教育和實施技術解決方案以防止其發生？
內政部政務部長 費紹爾副教授（代表內政部長）回答：
新加坡警察部隊（SPF）並沒有專門統計這類案件的數量。雖然我們收到了幾起投訴，舉報者稱詐騙者使用了語音克隆技術，但數量不多。
無論詐騙類型如何，新加坡警察部隊與利益相關者緊密合作，比如本地電信公司和應用程式公司，防止犯罪分子利用我們的通訊渠道進行詐騙。2023年，超過9200個手機線路和超過29200個WhatsApp線路因涉嫌用於詐騙而被提交終止。
此外，資訊、通訊及媒體發展管理局（Infocomm Media Development Authority, IMDA）很快將對每個用戶的預付費SIM卡數量進行限制。
正如我們多次在議會中提到的，打擊詐騙需要全社會的共同努力。行業需要儘自己的責任。例如，社交媒體平台和應用程式應該引入增強的用戶驗證措施，以清除虛假帳戶，防止詐騙者濫用這些平台進行詐騙。公眾也必須保持警惕，並採取必要的措施來添加、檢查和舉報（ACT）詐騙行為。
首先是添加（Add）。每個人都應該主動為自己的設備添加安全功能，保護自己免受詐騙。例如，安裝防病毒軟體並更新移動設備的最新安全補丁。
其次是檢查（Check）。接到電話或信息要求提供個人信息、銀行憑證或轉帳時，一定要單獨核實，即使對方聽起來像你認識的人。
最後是告訴（Tell）。告訴當局你的詐騙遭遇。如果你懷疑自己已經成為詐騙的受害者，立即聯繫你的銀行並要求銀行啟動「緊急停用」措施來保護你的銀行帳戶。如果我們每個人都儘自己的責任，我們就有更大的機會減少因詐騙造成的損失。
議長：嚴燕松議員。
嚴燕松議員（阿裕尼集選區）：感謝部長的答覆。我可以澄清一下過去一年警察實際收到的語音克隆詐騙舉報數量嗎？其次，現在有些人工智慧系統只需聽三秒鐘的講話就能克隆一個人的聲音。詐騙者可以利用這個克隆的聲音來騙取這些人的朋友和家人的錢。我最近查看了ScamAlert電報頻道和網站，但沒有看到任何關於語音克隆詐騙的提及。
全國罪案防範理事會（NCPC）和其他機構是否計劃教育新加坡人關於這種新型詐騙及其防範措施？例如，不要假定電話另一端熟悉的聲音就是他們認識的人，並在家庭成員之間建立一個共同的口令。最後，內政部是否會對新的詐騙技術進行前瞻性掃描，並在接到首個警方報告之前就開始採取預防措施？
費紹爾副教授：感謝議員的補充問題。正如我所說，這類案件數量很少。關於教育工作和詐騙技術，是的，我們會不斷更新，並與社區中的不同利益相關者合作，包括公眾。
與此同時，我們也在發展我們的能力。例如，我們與行業合作，開發技術措施。比如，內政科技局（HTX）正在開發用於檢測視頻和音頻深度偽造的人工智慧技術，包括檢測語音克隆的能力。
此外，新加坡通訊及新聞部（MCI）和新加坡科技研究局（簡稱新*科研, A*STAR）將在今年上半年正式啟動在線安全先進技術中心。該中心將成為一個平台，彙集新加坡的研究夥伴、公司和從業人員，共同構建更安全的網際網路能力。
這些能力可能包括檢測有害內容（如深度偽造和不實聲明）的工具和措施，注入水印或追蹤數字內容的來源，並為弱勢群體提供驗證他們遇到的信息的資源。因此，基本上，我們會儘自己的責任來增強能力，就像詐騙者自己在提升能力一樣。
然而，正如我早前所說，我們需要繼續與基層接觸。我很高興地看到，即使在不同的鄰里警察中心，我也能看到警察與基層互動——從普通民眾到有知識的人——以便整個社會都能得到保護。因為我認為對詐騙者來說，這是他們實施犯罪或從人們那裡偷錢的機會。但對我們來說，我們必須保護我們的人民。所以，我們會繼續努力，與全社會參與進來。
以下是英文質詢內容：
Mr Gerald Giam Yean Song asked the Minister for Home Affairs (a) whether there has been an increase in the number of artificial intelligence voice cloning scams in Singapore; (b) how many of such scams have occurred this year to date; and (c) how is the Government dealing with these types of scams, including in the areas of enforcement, public education and implementation of technological solutions to prevent their occurrence.
The Minister of State for Home Affairs (Assoc Prof Dr Muhammad Faishal Ibrahim) (for the Minister for Home Affairs): The Singapore Police Force (SPF), has not been tracking the number of such cases. While we have received some reports, where the complainants had alleged that voice-cloning techniques were used by the scammers, the number is not high.
Regardless of scam typology, the SPF works closely with stakeholders, such as local telecommunication companies and messaging application companies, to prevent criminals from using our communication channels as conduits for scams. In 2023, more than 9,200 mobile lines and more than 29,200 WhatsApp lines, which were believed to be used in scams, were submitted for termination.
In addition, the Infocomm Media Development Authority (IMDA) will soon be imposing limits on the number of post-paid SIM cards per subscriber.
As we have mentioned several times in the House, the fight against scams requires a whole-of-society effort. The industry needs to play its part. For example, social media platforms and messaging apps should introduce enhanced user verification measures to weed out inauthentic accounts and prevent scammers from abusing them to perpetrate scams. On its part, the public has to remain vigilant and take the necessary steps to Add, Check, Tell (ACT) against scams.
First, Add. Everyone should make a proactive effort to add security features to their devices to protect themselves against scams. For example, add anti-virus software and update our mobile devices with the latest security patches.
Second, Check. When receiving a phone call or message asking for your personal information, banking credentials or for money transfers, always check and verify separately, even if the other party sounds like someone you know.
Third, Tell. Tell the authorities about your scam encounters. If you suspect that you have fallen prey to a scam, call and tell your bank immediately and ask the bank to activate the "kill-switch" to protect your banking account. If each of us play our part, we can collectively have a better chance of reducing our losses to scammers.
Mr Speaker: Mr Giam.
Mr Gerald Giam Yean Song (Aljunied): I thank the Minister of State for his reply. Can I clarify how many voice-cloning scam reports were actually received by the Police in the past year? Secondly, there are now AI systems that can clone a person's voice after listening to them speak for as little as three seconds. Scammers can use this cloned voice to trick friends and family members of these persons into transferring money to them. I recently checked the ScamAlert telegram channel and website, but do not see any mention of voice-cloning scams.
Do the National Crime Prevention Council and other agencies plan to educate Singaporeans about this new scam and how to protect themselves? For example, not assuming that the familiar voice on the other end of the line is the person they know and by establishing a common passcode among family members. Lastly, does the Ministry for Home Affairs scan the horizon for new scam technologies and start to take crime prevention measures before the first police reports start coming in?
Assoc Prof Dr Muhammad Faishal Ibrahim: I thank the Member for the supplementary questions. As I have said, the number is small. With regard to the education efforts and scam technologies, yes, we continue to update and also look at how we work with the different stakeholders in the community, including the public.
