# 交通部長：有18000輛裝了新的車載診斷系統，更安全便利 URL: https://www.shicheng.news/zh-hant/v/qebNK Published: 2024-07-16 Source: 獅城新聞 2024年5月8日，新加坡交通部長徐芳達回複議員林偉傑醫生以及穆仁理先生有關ERP 2.0（電子道路收費系統2.0）的相關質詢。 **以下內容為新加坡眼根據國會英文資料翻譯整理：** 對ERP2.0電子收費系統推廣反饋意見的回應（1） 林偉傑醫生詢問交通部長： (a) 是否會考慮推遲在更大範圍內推廣 ERP 2.0（電子道路收費系統2.0） 車載系統，以處理用戶的反饋意見？ (b) 如果會，交通部將如何確保採取以用戶為中心的方法，既考慮到用戶的關切，又避免系統全面倒退？ (c) 在開發和實施與 ERP 系統有關的新技術時，將如何優先考慮用戶的體驗？ 穆仁理 先生詢問交通部長，實施ERP 2.0後，載有 CEPAS（免接觸式電子錢包應用標準）或 NETS 卡的處理單元移至汽車前排乘客腳窩或其他技術上可行的位置，是否可以強制要求所有停車場運營商升級其系統，以便司機不再需要在停車場終端站刷卡？ 交通部長徐芳達： 議長先生，請容許我一併回復第 7 及第 8 項質詢。 議長：請說。 徐芳達：謝謝議長先生。現行的電子道路收費系統將被ERP2.0系統取而代之，該系統是基於全球導航衛星系統技術的。該系統能夠運行現有ERP系統的所有功能，並具有更多的功能，以更好地管理我們道路上的交通流量，而不需要實體門架。正如我在今年早些時候交通部（MOT）供應委員會（COS）辯論中提到的，它還提供了未來按距離收費的選擇，這可以一次性增加我們的車輛總數，同時控制交通擁堵。 從目前的車載裝置（IU）過渡到新的車載裝置（OBU）是一項重大工作，涉及許多駕駛者和各種車輛、汽車品牌和型號，包括新車和現有車輛。這一過程需要幾年時間才能完成。 在開始安裝工作之前，陸交局（LTA）與經銷商合作，研究如何在不同的車輛上最好地安裝車載裝置。自2023年8月起，陸交局已分階段開始安裝工作，首先安裝的是一批早期採用者，我就是其中之一。在新加坡近100萬輛汽車中，約有2%或18000輛安裝了車載診斷系統。其中，約 11,000 輛是車隊車輛，包括巴士和公司註冊車輛。 這種分階段的方法使車間有時間讓工人做好準備，並逐步增加資源。同時，這也讓陸交局在向其他車輛推廣之前，能夠聽取利益相關者的反饋意見，了解需要改進的地方。 議長先生，根據從早期採用者那裡收集到的反饋意見，陸交局對ERP 2.0的功能和安裝過程進行了審查和改進，以便為駕駛者提供更多的選擇、便利和安全。 首先，增加選擇方面。在安裝車載裝置之前，車主可以選擇是否安裝觸摸屏。一些車主可能會選擇安裝觸摸屏，而另一些車主可能更願意使用車載顯示屏或手機。我們的建議是安裝觸摸屏顯示器，我的車就是這樣安裝的，但這要由車主自己選擇。 車主也可以根據技術可行性選擇觸摸屏的安裝位置，例如安裝在駕駛員一側或儀錶板中間。如果車主決定不安裝觸摸屏顯示屏，我們仍會向他提供一個顯示屏單元，這樣，如果他改變主意，就可以選擇隨後安裝觸摸顯示屏。 同樣，車主也可以決定將車載裝置放置在何處。在安裝的最初階段，陸交局 只允許將處理裝置安裝在乘客側。考慮到早期採用者的反饋意見，陸交局擴大了車主的選擇範圍，在技術可行的情況下，車主可以將處理裝置安裝在駕駛員一側。服務大使還將在展廳和車間向車主解釋安裝車載診斷系統前的各種選擇。 由於提供了更多的選擇，安裝過程就會變得更加複雜，維修車間也需要更多的時間來完成安裝。不過，我們認為這種權衡是必要的，這樣可以讓車主靈活地定製自己喜歡的選項，而不是採取 "一刀切 "的做法。 第二，為用戶提供更多便利。我們理解早期使用者對必須在處理裝置中取出和重新插入 CEPAS（免接觸式電子錢包應用標準）卡造成不便的關切。本地電訊局已與其夥伴合作，改善ERP2.0系統，讓駕駛者在駕駛車輛時，無須將CEPAS卡從處理裝置中取出。這是車載台的一個主要設計特點。駕駛車輛時，無需從處理裝置上取下 CEPAS 卡。 例如，當駕駛員想使用免費停車券時，陸交局在觸摸屏上設置了一個按鈕來停用卡。他們可以按下觸摸屏上的按鈕。停車卡就會失效，然後他們就可以使用免費停車券離開停車場。如果駕駛者在離開停車場後忘記重新激活停車卡，當他到達下一個使用中的 ERP 門架時，仍會從卡內餘額中扣除正確的金額。這與目前的車載裝置（IU）不同。 如果車主從車載單元中取出停車卡使用免費停車券，但忘記重新插入停車卡（我們有時也會遇到這種情況），那麼當他的車輛經過ERP(公路電子收費)龍門架時，他將無法支付ERP費用。 另一種情況是為 CEPAS 卡充值。今天，我們中的一些人可能在到達停車場龍門時才發現餘額不足，於是必須想辦法離開排隊隊伍去充值。這相當不方便。使用 OBU 後，一旦啟動汽車，你的 CEPAS 卡餘額就會顯示出來。這有助於提醒駕駛員在到達龍門架前充值。為了更加方便，駕駛員可以註冊自動充值，這樣當卡內餘額不足時就無需手動充值。充值將自動完成。 陸交局將派遣服務大使到車間指導希望在安裝車載盒時為 CEPAS 卡自動充值的駕駛員。 第三種可能需要取消 CEPAS 卡的情況是在某些停車場，如穆仁理先生所問，這些停車場要求駕車者在停車場終點站刷卡。議長先生，現在所有公共停車場及許多私營停車場均已採用電子泊車系統，駕駛員無須在停車場終點站刷卡。不過，仍有一些私營停車場仍未採用電子泊車系統。我們歡迎 NETS 採取舉措，為安裝 OBU 的駕駛者免費提供一張 "一卡通"。駕駛員可在沒有裝電子收費系統的私營停車場使用這張額外的卡，而無須從車載裝置中取出他們的 CEPAS 卡。 最後，關於加強用戶安全問題。這並不是實施ERP2.0的主要原因，但新增的功能為陸交局及其合作夥伴提供了一些有助於提高用戶安全的功能的機會。早期使用者與陸交局分享說，他們發現巴士專用道、樂齡安全區（Silver Zones）和學校區域的通知功能非常有用，因為這些功能提高了他們的環境感知能力並改善了道路安全。我們正在與合作夥伴合作，擴大功能清單，包括與交通警察合作，將測速攝像區的通知納入其中，目的是通過提醒駕駛者在這些地點保持在限速範圍內，從而加強道路安全。這不僅包括固定攝像頭，還包括交通警察用來打擊超速的闖紅燈攝像頭和移動攝像頭。 陸交局將繼續聽取駕駛者的反饋意見，開發有助於提高安全和方便駕駛者的功能。這些附加功能可在車載單元安裝後將通過無線方式推送給駕駛者。駕駛者無需將車輛開到維修站進行軟體升級。 議長先生，向ERP2.0過渡是一項重大的工作，因為不同的車輛有不同的設計和規格。我們感謝早期採用者的反饋意見，在可行的情況下，陸交局已經採納了這些意見，並進行了改進，以增加用戶的選擇、方便用戶和保障用戶的安全。在進行安裝工作的過程中，陸交局將繼續收集駕駛者、維修廠和經銷商的反饋意見，以進一步提升所有駕駛者的用戶體驗。 ![交通部長：有18000輛裝了新的車載診斷系統，更安全便利](https://www.shicheng.news/images/image/1747/17478719.avif?0) **以下是英文質詢內容：** **RESPONSE TO FEEDBACK ON ROLL-OUT OF ERP 2.0 ON-BOARD UNIT FOR VEHICLES（1）** 7 Dr Lim Wee Kiak asked the Minister for Transport (a) whether he will consider delaying the wider roll-out of the ERP 2.0 On-Board Unit (OBU) for cars to address users』 feedback; (b) if so, how will the Ministry ensure a user-centric approach that incorporates users』 concerns while avoiding a complete system reversal; and (c) how will users』 experiences be prioritised during the development and implementation of new technologies related to a ERP system. 8 Mr Murali Pillai asked the Minister for Transport with the implementation of ERP 2.0 which involves the relocation of the processing unit carrying CEPAS (Specification for Contactless e-Purse Application) or NETS cards to the front passenger footwells or other technically feasible positions in motor vehicles, whether it can be made mandatory for all carpark operators to upgrade their systems so that it will no longer be necessary for drivers to tap their cards at carpark terminal stations. The Minister for Transport (Mr Chee Hong Tat): Mr Speaker, may I have your permission to take Question Nos 7 and 8 together? Mr Speaker: Go ahead. Mr Chee Hong Tat: Thank you, Sir. The current Electronic Road Pricing (ERP) system will reach the end of its operational lifespan in a few years. Its replacement, ERP 2.0, is based on Global Navigation Satellite System technology. It is able to perform all the functions of the current ERP system, plus additional capabilities to better manage traffic flow on our roads, without the need for physical gantries. As I mentioned during the Ministry of Transport (MOT) Committee of Supply (COS) debate earlier this year, it also provides the option for distance-based charging in future, which could allow for a one-off increase in our total vehicle population while keeping traffic congestion in check. The transition from the current in-vehicle unit to the on-board unit (OBU) is a major exercise involving many motorists and a diverse range of vehicles, vehicle makes and models, including new and existing vehicles. The process will take a few years to complete. Before embarking on the installation exercise, the Land Transport Authority (LTA) worked with the dealers to study how the OBU could be best installed in different vehicles. LTA has staged out the installation exercise, starting with a group of early adopters since August 2023. I am one of them. About 2% or 18,000 vehicles out of almost one million vehicles in Singapore have installed the OBU. Of these, around 11,000 are fleet vehicles, including buses and company-registered vehicles. This phased approach gives the workshops time to prepare their workers and progressively ramp up their resources. It also allows LTA to take in feedback from stakeholders and understand the areas for improvement, before extending to other vehicles. Sir, based on feedback gathered from the early adopters, LTA has reviewed and made several improvements to the ERP 2.0 features and installation process to provide motorists with enhanced choice, convenience and safety. First, on enhancing choice. Before installing the OBU, vehicle owners will be given the option to decide if they want to install the touch-screen display. Some may choose to have the touch-screen display, while others may prefer to use their in-vehicle display or their mobile phones. Our recommendation is to install the touch-screen display, I have done so for my car, but this is a choice for the vehicle owner to make. The vehicle owner can also choose where to place the touch-screen display subject to technical feasibility, for example, on the driver side or in the middle of the dashboard. If a vehicle owner decides not to install the touch-screen display, a unit of the display will still be given to him, so that he has the option to install it subsequently if he changes his mind. Likewise, the vehicle owner can decide where to place the processing unit. For the initial phase of installation, LTA only allowed the processing unit to be installed on the passenger side. Taking on board feedback from the early adopters, LTA has expanded the option for vehicle owners to install the processing unit on the driver side if they wish to do so, subject to technical feasibility. Service ambassadors will also be present at the showrooms and workshops to explain the options to vehicle owners before OBU installation. By providing more choices, the process becomes more complex and the workshops will require more time to complete the installation. However, we think the trade-off is necessary, to allow vehicle owners to have the flexibility to customise their preferred options and not have a "one-size-fits-all" approach. Second, enhancing user convenience. We understand the concerns from early adopters on the inconvenience of having to remove and reinsert the CEPAS (Specification for Contactless e-Purse Application) card in the processing unit. LTA has worked with its partners to improve the ERP 2.0 system, so that motorists do not need to remove their CEPAS card from the processing unit when they are driving the vehicle. This is a key design feature of the OBU. You do not need to remove the CEPAS card from the processing unit when you are driving the vehicle. For example, LTA has implemented a button on the touch-screen display to deactivate the card when motorists want to use their complimentary parking tickets. They can press the button on the touch-screen display. The card will be deactivated and they can then use their complimentary ticket to exit the carpark. If the motorist forgets to reactivate the card after leaving the carpark, the correct amount will still be deducted from the card balance when he reaches the next active ERP gantry. This is unlike the current in-vehicle unit (IU). If the motorist pulls out the card from the IU to use his complimentary parking ticket and forgets to re-insert it – it happens to us sometimes – he will not be able to make ERP payment when his vehicle passes through an active ERP gantry. Another scenario is the topping-up of the CEPAS card. Today, some of us may reach the carpark gantry only to realise that our balance is low, we must then find a way to exit the queue to top-up the card. Quite inconvenient. With the OBU, your CEPAS card balance will be shown once you start the car. This can help remind motorists to top-up before reaching the gantry. For added convenience, motorists can sign up for auto top-up so they need not manually top up their card when the balance is low. The top-up will be done automatically. LTA will deploy service ambassadors to workshops to guide motorists who wish to sign up for automatic top-up of their CEPAS card when they install the OBU. The third scenario where removal of the CEPAS card may be needed, is at certain carparks which require motorists to tap their cards at carpark terminal stations, as Mr Murali asked. Sir, all public carparks and many privately-owned carparks today already use Electronic Parking System (EPS), which does not require motorists to tap their cards at carpark terminal stations. There are, however, some privately-owned carparks which have yet to implement EPS. We welcome the initiative from NETS to provide a complimentary One Motoring Card for motorists who install the OBU. Motorists can use this additional card at the privately-owned carparks without EPS, without having to remove their CEPAS card from the processing unit. And finally, on enhancing user safety. This is not the main reason for doing ERP 2.0, but the added capabilities provide opportunities for LTA and its partners to offer some features that could help enhance user safety. Early adopters have shared with LTA that they find the notifications for bus lanes, Silver Zones and School Zones useful, as these increase their situational awareness and improve road safety. We are working with partners to expand the list, including with the Traffic Police to include notifications for speed camera zones, with the intent of enhancing road safety by reminding motorists to keep within the speed limits at these locations. It will include not just the fixed cameras, but also red light and mobile cameras used by the Traffic Police to enforce against speeding. LTA will continue to take in feedback from motorists and develop features that can help enhance safety and convenience for motorists. These additional features can be pushed out to motorists "over-the-air", after the OBUs have been installed. Motorists do not need to bring their vehicles to the workshop for these software upgrades. Mr Speaker, the transition to ERP 2.0 is a major exercise as there are different vehicles with different designs and specifications. We appreciate the feedback from our early adopters, which LTA has taken on board where feasible and made improvements to enhance user choice, user convenience and user safety. LTA will continue to gather feedback from motorists, workshops and dealers to further enhance the user experience for all motorists, as we proceed with the installation exercise. CF丨編輯 HQ丨編審 新加坡國會丨來源 新加坡國會丨圖源