今天是陸明彥教授主持詹姆斯庫克大學新加坡校區工作一周年的紀念日。在僅一年時間裡，他為新加坡校區自成立以來，交出了一份最靚麗的成績單，這份成績單無疑證明了陸明彥教授用他卓越的國際化教育戰略思想和經驗，帶領詹姆斯庫克大學新加坡校區進入了嶄新的發展時期。此時，讓我們共同回顧這成功的一年。
Today is the first anniversary of Professor Rudd joining the Singapore campus of James Cook University. Within just one year, he has delivered some of the proudest achievements of the Singapore Campus since its establishment 17 years ago. The achievements undoubtedly prove that Professor Rudd, with his excellent strategic thoughts and experience in international education, has led the Singapore Campus into a new development period. Here, let us look back at this successful year together.
學生滿意度提高
Student satisfaction rate increased
新加坡校區自建校以來，一直堅持履行「學生優先」的原則。在今年肺炎疫情期間，校長隨時根據疫情發展情況以及新加坡政府的相關規定，及時對受影響的同學做出返校及考試的調整，以保障大家的人身安全。2019年，正是在校長的領導下，大學學生事務部和學習支持部完成改組，改組後的兩個部門可以更全方位地照顧到學生的校園和學習生活，最終將大學學生滿意度總體提高至93%，並在各個滿意度單項調查中獲得全面提升：校外宿舍滿意率85%；體檢和簽證辦理滿意率99%；學生出勤率全面提高，全勤學生的提高比例14% ；考試通過率91%；升學滿意率95%。
The Singapore campus has been adhering to the principle of "students first" since its establishment. During the outbreak of pneumonia this year, Professor Rudd made timely adjustments to the affected students according to the development of the epidemic and relevant regulations of Singapore government, so as to ensure the safety of all students. In 2019, under the leadership of Professor Rudd, Student Affairs department and Learning Support department initiated and completed their strategic reorganization. This reorganization enabled these departments to more comprehensively enhance our students' campus life.This eventually led to student satisfaction rising to 93% in all the criteria contained in the single evaluation index comprising: 85% in off-campus dormitory satisfaction rate; 99% satisfaction rate in physical examination and visa application; all-round improvement of student attendance rate leading to the 14% increase to 100% attendance; 91% exam pass rate, and 95% admission satisfaction rate.
員工滿意度提升
Increase in Employee Satisfaction Rate
校長強調，順暢合理的溝通機制才能齊聚人心、共謀發展。為了傾聽教職員工們內心真實的聲音，大學人事部在校長的建議下邀請第三方機構對員工滿意度進行調查。調查結果讓人欣喜，我們的員工既清晰地了解大學的發展方向 (95%) 和戰略意圖 (90%)，也清楚團隊合作的重要性 (92%) 以及自身工作對大學的貢獻 (92%)。同時，我們員工對大學發展方向的了解程度、設施滿意度、教學支持滿意度和變化創新滿意度均比同行業高出18%-25%。
Professor Rudd stressed that the best way to bring people together in an organization for common development and progress is to have a smooth and reasonable communication system. In order to listen to the real voice of the staff, the Human Resources department invited a third party to conduct the survey on employee satisfaction, atas advised by Professor Rudd. The results are encouraging, as our employees have a clear understanding of organization direction (95%) and strategic intent (90%), as well as the importance of teamwork (92%) and the contribution of their work to the University (92%). The understanding of organization direction, facility satisfaction, teaching support satisfaction, change and innovation satisfaction also the industry norms by 18%-25%.
之所以能創造以上佳績，與校長和大學對員工們的關心密不可分。為了盡最大可能保護我們的員工免受肺炎疫情干擾，校長建議生病或者年長的員工在家工作。針對新加坡疫情的發展，更是及時作出調整員工工作分配的措施，保障員工健康的同時，也保障大學的正常運轉。
The reason for this success is that Professor Rudd and the University care for the staff. To protect our staff as much as possible from pneumonia, he advised sick or elderly staff to work from home. In response to the development of the epidemic in Singapore, university has taken timely measures to adjust the work distribution of employees, to ensure the health of employees and the normal operation of University. 新生入學量增長
Increase In the Number of New Students
校長尤其重視中國市場的發展，重視與中國合作夥伴的合作與交流，在這一年，走遍中國大江南北，聽取各區域的合作夥伴們的中肯建議，他是中國市場員工的堅實脊樑。
Professor Rudd attaches great importance to the development of the China market. He travelled to different regions in China to listen to the advice of our partners. We, China Marketing Team, regard Professor Rudd as our solid backbone.
訪問四川大學出國預備學院
訪問啟德教育廣州總部
在校長的大力支持下，中國市場團隊連續第二年獲得大學「最佳團隊獎」，在剛剛過去的大學年度合作夥伴大會中，全球「十佳合作夥伴」的獎項，來自中國的合作方們占據七席，我們在2019年的實際收生人數超過原定招生目標，高達38%；全年學生簽證批准率維持在99%，11月入學達到100%；第二次英語語言測試通過率達到96%；大學獎學金申請通過率達到27%。
With his strong support, the China Marketing Team was awarded 「Team of the Year」 for two consecutive years. At the Annual Partnership Conference held in January, the China partners secured 7 out of 10 「Top 10 University Partners」 awards. Our actual enrollment exceeded the target, expanding to 38%; the annual student visa approval rate remained at 99% and reached 100% in November 2019; the second ELPP test passed rate was 96%; the success rate of scholarship application reached 27%.
對於此次疫情，校長希望我們的學生和合作夥伴們能夠平穩的度過現在的特殊時期。他不擔心未來中國的發展，只希望大家能夠儘快從疫情中振作起來。
With regard to the novel coronavirus pneumoni, Professor Rudd hopes that our students and partners can get through this special time smoothly. He is not worried about the future development of China. He just hopes everyone can recover from the epidemic as soon as possible.
最佳團隊-中國市場團隊
最佳合作夥伴-新東方前途
學生服務部職能升級
Rebranding of Student Services Department
隨著大學學生人數的不斷增長，校長提議將學生服務部進行重組。2019年底，重組後的學生服務部更名為學生事務部，職能包括設立學生大使（滿足對於學生管理工作方面更加細緻周到的升級要求）、對於出勤率嚴格管理、學生就業方面的指導與諮詢服務和校園社團活動。學生事務部作為在校學生的第一聯絡人，將會全面負責每一位學生從校園學習生活到就業的所有跟蹤服務，讓大學的每一位學生都能夠有強烈的歸屬感。而在疫情期間，學生事務部連同大學設施部又成為了防控防護最前線的部門，堅決按照校長的指導意見，全力保障全校師生的安全和健康。
With the growing expansion in the number of university students, Professor Rudd advised that the Student Services department undergo rebranding. At the end of 2019, the restructured Student Services department was renamed the Student Affairs department, carrying out these four functions: the establishment of student ambassadors (to meet the more thoughtful upgrading requirements for student management), strict management of attendance, guidance and advisory services for student employment, and campus community activities. The Student Affairs department, as the first contact for students on campus, will be fully responsible for the tracking of every student from campus study and life to graduation and employment, so that every student in the university can have a strong sense of belonging. During the outbreak of the novel coronavirus, the Student Affairs and Facilities departments worked together and became the forefront of prevention and control, resolutely following Professor Rudd's guidance to fully ensure the safety and health of all students and staff.
畢業生薪資平均水平提高
Average salary of graduates increases
2019年，我們大學選用同為新加坡政府院校服務的諮詢公司Beacon Consulting進行對於畢業生就業情況的調查和分析。結果顯示，我們的畢業生平均薪資為$3,018，遠高於同類非政府院校的S$2,650（新加坡政府就業調查報告）。2019年，校長提出大學需要從雇用我們畢業生的僱主中尋求反饋意見，這樣大學方面可以更好的幫助學生提前做好就業準備，並且將工作技能融入到日常學習中。因此，在2019年第三季度的就業調查中，對雇用我們大學畢業生的新加坡僱主進行了問卷調查，結果顯示，我們的畢業生在18項評估指標中，17項優於同類非政府院校，並與新加坡政府大學畢業生能力不分伯仲。
In 2019, Beacon Consulting, a consulting firm that also serves Singapore's government institutions, was selected by our university to conduct graduate employment surveys and data analysis. According to the survey results, the average salary of our graduates is $3,018, much higher than the $2,650 of similar non-government institutions (Singapore Government Graduate Survey Report). In 2019, Professor Rudd suggested that we also need to seek feedback from employers who hire our graduates, so that University can better help graduating students prepare for employment and integrate this into daily learning. As a result, in our employment survey for the third quarter of 2019, we surveyed Singaporean employers of university graduates and found that our graduates outperformed their non-government counterparts in 17 out of 18 assessment indicators and were on par with government university graduates.
