來到新加坡轉眼已過去3個多月了，我慢慢地熟悉了這裡的環境和文化氛圍。我被分配在新加坡中央醫院工作。這是一所擁有1600 個床位，6000 多名職工，11座病棟的美麗而現代化的國際醫院。環繞在中央病棟的周圍是新加坡眼病中心，新加坡腫瘤中心，新加坡牙科中心和新加坡國家衛生部。
在此，我希望與大家分享我初到此地的印象和感想。事實上，當我第一次步入這所醫院時，我以為是進人了一座花園式賓館，明亮而清潔的地板上您甚至可以看到走在上面的人的倒影，各種各樣的樹木，花草散落在醫院周圍。使她看起來色彩斑斕且生機盎然。
這兒沒有任何令人不愉快的醫院氣味，優異的環境讓人感覺舒適而寧靜。另外，醫院提供了很多供病人或者參觀者休息的場所，在每一個診室外，有多排座椅讓病人候診，還有電子顯示屏不停地滾動看病的序列號。幾乎每一個病棟都有自助餐廳和信息角。所有標識都非常清晰明確，病人從來無須擔心在醫院裡會迷失方向。
醫院要求所有員工的工作服乾淨、整齊，護士的工作服必須經過熨燙， 醫生必須穿襯衣打領帶，穿長褲，這使得他們看起來非常精神和職業化。他們認為好的著裝能給病人以良好的第一印象: 包括醫院的環境和員工兩方面，使得病人更加相信和尊重醫護人員。他們著重強調了第一印象的重要性，就像他們一直所說的:把良好而自信的第一印象給我們的病人，不但有助於醫患溝通而且讓我們的下一步工作事半功倍。
THE FIRST IMPRESSION
Three months have passed since I came to Singapore. I have familiarized myself with the environment and the culture here gradually. The hospital in which I'm working is the Singapore General Hospital. It's a big hospital which has more than 1600 beds and 6000 staff members. It's also a beautiful and modern hospital with 11 blocks. Around it, there are the National Eye Center,the National Cancer Center, the National Dental Center and the Ministry of Health.
Today, I would like to share my new experience here with each other. Actually, when I entered the hospital, I thought it was not a hospital but a garden at the first sight. The floor is so clean and shiny that it can even reflect the images of people who walk on it. Many kinds of trees and flowers embrace the hospital, which make the hospital very colourful and lively. Moreover there isn't any unpleasant smell in it. The excellent environment lets the patients feel comfortable and calm. In addition,the hospital provides many resting facilities for the patients and visitors.outside each clinic ,there are many chairs for the patients while waiting.And there is always an electrical screen as well,which keep rotating the queue number being served now.In almost every block there is a cafeteria and an information counter for the patients and visitors.The signs here are quite clear and recognizable.So it is not necessary for the patient to worry about losing their way in the hospital .
The doctors and other staff are required to wear tidy and neat uniforms,for example,The nurses』uniform must be wear in iron and doctor should be in suit with tie so as to make them look professional and energetic. They regard that good impression on the patients,additionally,it would bring more trust and respect to the medical workers.They pay much more attention to creat the first good impression,including the environment and staff,high-lighting the importance of the first impression.As they always say, making good and confident impression on our patients not only improves the communication but also facilitates our work.
——translater Yueping
編者語
在茫茫的人海中，大多數人之間一輩子都無緣一見，能遇見即是一種緣份!我們應該珍惜每一次留給別人第一印象的機會，以尊重自己的態度去尊重他人。
設想:假如您每一次當班與每一位病人的接觸時都是以飽滿的精神，整齊而職業化的著裝去面對， 也許病人或家屬當時或表面不會說什麼，但他的心裡，必將油然而生一種對您的尊重!所以說:人的容貌是天生的，可人的素養是後天可以無限修煉的。請關注您的工作形象，為了病人，為了這份職業，更為了您自己!
——譚江紅
From editor
We are in for meeting due to thedestiny. It is fated, however, scarcelyshould most people meet under thesun. We should cherish each opportunity to make the first impression onothers, to respect someone as you do.Being supposed, you are in good spiritto greet to your each patient, wearingthe neat uniform on each shift. Eventhough the patients or the relativesmay not say anything under that circumstance, appreciation in their heartswould rise naturally. So one's appearanceresults from instinct, and one's qualitymay develop in his daily life. For thesake of the patient, the occupation andyourself, kindly attention to your professional image.
——translater Yueping
